ZemFi · Help
Support
Answers to what people ask us most. For anything else, write to us — a real person reads every message.
Common questions
- I can't sign in.
- Use the Forgot password link on the sign-in screen to reset it. If you've lost access to the email on your account, write to us below from a way we can confirm it's you.
- My verification was declined, or hasn't moved.
- Open Settings in the app to see the reason and to resubmit. Identity verification is currently available in Nigeria; other countries can create an account but verification opens as we bring their identity checks online.
- A payout or conversion failed, or hasn't arrived.
- Check the transaction in History first — a failed payout returns the funds to your balance automatically, and the record states why. If a conversion or transfer shows as still processing after an hour, write to us with the reference from that screen.
- I want to delete my account.
- Settings → Close account, in the app. What's deleted and what's kept is explained there before you confirm.
- How do payouts settle?
- You choose in Settings: straight to your linked bank account, or held as a balance you withdraw when you want.
Contact us
Email [email protected] from the address on your account. Include your registered email and, if it's about a specific transaction, the reference shown in History — it's the fastest way for us to look it up.
We reply to every message; response time depends on volume, and anything involving a payout or verification decision gets priority.